Background

James, Stanley & Co. Limited understands that your privacy is important to you and that you care how your personal data is used. We respect and value the privacy of everyone who visits this site http://www.jamesstanley.co.uk and will only collect and use personal data in ways that are described in this policy and in ways which are consistent with our obligations and your rights under the law.

If you use our website, you will be regarded as having read and accepted this privacy policy and should you not wish to be bound by what you read below you must stop using our website.
If you have any queries relating to our use of you information or any other data protection questions, please contact us at jayne@jamesstanley.co.uk.

Information about us

Our website is owned and operated by James, Stanley & Co. Limited, a limited company registered in England & Wales (company number – 07453182). Our registered office address is 1,733 Coventry Road, South Yardley, Birmingham, B26 1DT.

Information we collect or receive

By corresponding with us or by contacting us by telephone, email or using our website you may provide and we may collect, store and use the following types of personal information: -

·         your names, job description, contact information (email address, phone numbers and postal addresses)
·         demographic information such as preferences and interests.
·         financial information.
·         other information relevant to customer surveys and/or offers
·         information about your computer and about your visits to and use of our website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths
·         information contained in or relating to any communication that you send to us or send through our website

What we do with the information

Under GDPR we must always have a lawful reason for using your data. We will use your data to understand your needs and to provide you with a better service. We may use your personal data to:

·         administer our website and business, including data analysis, testing and research
·         to carry out our obligations from any contract entered into between you and us
·         to provide you with the information, services and products which you have requested from us; this may include providing information to delivery partners to deliver items to you, including your name, address, telephone numbers and email address to send you important information about your delivery
·         send statements, invoices and payment reminders to you and to collect payments from you
·         send you non-marketing commercial communications
·         send you promotional & informative emails and correspondence about new services, industry trends, best practice examples, special offers or other information which we think you may find interesting using the email address you have provided
·         deal with enquiries and complaints made by you relating to our website
·         verify compliance with the terms and conditions governing the use of our website
·         provide third parties with statistical information about our users (without disclosing the identity of the individual user from that information) for the purposes of internal reporting, analysis and enabling us to improve our website and services we offer
·         to share information with companies who provide services such as data processing, credit reference agencies, analytics, search engine providers, delivering items to you, managing and improving customer data, providing customer service, conducting customer research or satisfaction surveys
·         these organisations are obligated to protect your information and whilst they may separately seek your consent to use your details for their own marketing purposes, under no circumstances will we inform any third parties that they are permitted to use your details for their own marketing purposes
·         we use Google Analytics who have their own privacy policy
·         we will not, without your consent, supply your personal information to any third party for the purposes of their direct marketing

Other matters

Before you disclose to us personal information about another person, you must obtain that persons consent to both the disclosure and the processing of that personal information in accordance with this policy.
Clients should note that for compliance purposes we are required to keep your records for seven years and by instructing us you give us permission to do this.

Sharing your personal data

We may disclose your personal information to any of our employees, officers, insurers, professional advisors, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy
In accordance with this privacy policy you agree that we may disclose your information to the categories of third parties noted above and we may disclose your information in the following circumstances:

·         if required or permitted to do so by law
·         if required to do so by any court or any applicable regulatory, compliance, governmental or law enforcement agency
·         if necessary in connection with legal proceedings or potential legal proceedings
·         if ownership of our website or company is transferred, in which case any purchaser would only be entitled to use that information in manners consistent with this privacy policy

Marketing

You have the right to ask us not to process your information for marketing purposes. You can exercise this right at any time by contacting us at jayne@jamesstanley.co.uk
 
Your rights in accessing your information

You may ask us to provide you with any personal information which we hold about you and for us to correct any inaccuracies of delete your personal data. We may withhold personal information that you request to the extent permitted by law. In accordance with the law, we may charge you for accessing your information.

To protect privacy you must prove your identity to us prior to accessing your information with evidence of appropriate identification.

Please send requests about this to jayne@jamesstanley.co.uk

Protection of your data

We will take reasonable physical, electronic and managerial precautions to prevent the loss, misuse or alteration of your personal information.

We will store all personal information on our secure servers

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping any passwords you use in your dealings with us confidential.

Where your information is held

Occasionally for operational reasons the information we collect from you may be transferred to and stored in countries outside of the European Economic Area ‘EEA’.  Your information may also be processed by some of our third party service providers who operate outside the EEA.

We use third party service providers (which may include some based in the USA) to help us provide services to you. When we appoint service providers we take care to ensure that they have appropriate security measures in place.

Countries outside the EEA will have different data protection laws and security practices in place that may not be the equivalent of UK data protection law.

You should be aware that your information may be accessible by government and law enforcement agencies.

You agree to the transfers of personal information described.

Your rights

If you are not satisfied with our response or believe that we are not processing your data in accordance with the law you can complain to the Information Commissioner’s Office.

Cookies

Our website uses cookies which is a file which is sent by us to your computer or other access device to distinguish you from other users of our website. Cookies keep track of your movements on our website, help you resume where you left off, remember your registered login, theme selection, preference and other client functions.

If you want more information about cookies please visit www.allaboutcookies.org

We use cookies on our site to create the most effective website possible for our clients. The way we collect information about your visit to our website means that no-one is personally identified.

We encourage you to accept the cookies which our website uses as they help us improve the site and make the website work more efficiently.

Most browsers used on computers and other web devices are set to accept cookies as a default. If you wish to amend your cookies preferences for this website you can do so through your browser settings.

Third part websites

Our website includes links to and details of third party websites. We have no control and are not responsible for the privacy policies and practices of third parties.

Data protection registration

We are registered as a data controller with the UK Information Commissioner’s Office.

Our data protection registration number is Z973337X.